Refund & Return Policy
overview
At Artizh, we want you to feel confident with every purchase. If you receive an item that is damaged, defective, incorrect, or otherwise qualifies under our return policy, you may request a return, exchange, or refund according to the terms below.
01. Return & Exchange
Returned in their original condition, with all original tags and packaging intact. Size exchanges may also be available depending on product availability.
02. Return Eligibility
To be eligible for a return or exchange, the product must be:
- Unworn and unused
- Unwashed and unaltered
- In its original condition
- Returned with original tags and packaging
- Requested within [X days] of receiving the order
Products that show signs of wear, washing, damage, stains, or alteration may not be accepted.
03. How to Request a Return
To request a return or exchange, contact the Artizh support team with your order number and the reason for your request. For damaged, defective, or incorrect items, you may also be asked to provide clear photos of the product and packaging. Once your request is reviewed and approved, our team will provide instructions for returning the product.
04. Refunds
Once we receive and inspect the returned product, we will notify you about the status of your refund. If approved, the refund will be processed through the applicable payment method or another agreed method. Refund processing time may vary depending on the payment provider or financial institution. Delivery or shipping charges may not be refundable unless the return is due to an error, defect, or issue caused by Artizh.
05. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Please keep the product, original packaging, tags, and related materials until our team has reviewed your request. If the issue is confirmed to have been caused by Artizh, we will work with you to arrange an appropriate replacement, exchange, or refund.
06. Non-Returnable Items
Products may not be eligible for return or exchange if they:
- Have been worn, washed, altered, or damaged
- Are missing original tags or packaging
- Show signs of use, stains, or odors
- Are returned after the applicable return period
- Are marked as Final Sale or specifically identified as non-returnable
Need Help?
If you have any questions about a return, exchange, or refund, our team is here to help.